Privacy Policy

1. Who We Are

Criterion Web Development (ABN 35 783 747 175) is a web design and development business based on the Mornington Peninsula, Victoria, Australia. We provide custom website development, SEO, e-commerce, landing pages, CRO and branding services.

If you have any questions about this policy, contact us at: james.langley@outlook.com.au or call 0481 569 453.

2. What Information We Collect

We collect personal information only when it is reasonably necessary for our business functions. This may include:

• Your name and contact details (email address, phone number)
• Information about your business and project requirements
• Preferred contact times and service enquiries submitted via our booking form
• Technical data such as browser type, IP address, and pages visited (collected automatically via standard web analytics)

We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it and we have your consent.

3. How We Collect Information

We collect personal information in the following ways:

• When you complete and submit our booking or enquiry form on this website
• When you contact us directly by email or phone
• Automatically through standard website analytics tools when you visit our site

Our booking form is processed by Formspree (formspree.io), a third-party form service. Formspree's own privacy policy applies to data transmitted through their service. We encourage you to review their policy at formspree.io/legal/privacy-policy.

4. Why We Collect It (Purpose)

We collect your personal information to:

• Respond to your enquiries and project requests
• Schedule and conduct discovery calls and project consultations
• Provide and manage web development services
• Send project updates, invoices, and relevant communications
• Improve our website and services
• Comply with legal and regulatory obligations

We will not use your personal information for any purpose not listed above without your consent.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:

• All form submissions are transmitted over HTTPS (SSL encrypted)
• Access to client information is restricted to authorised personnel only
• Electronic records are stored securely with password protection

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, it is securely deleted.

6. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Third-party tools used to operate our business (e.g. Formspree for form processing, email providers) — only what is necessary for them to perform their service
• Legal requirements: Where we are required by law, court order, or government authority
• Business transfers: In the unlikely event of a business sale or merger, subject to the same privacy obligations

We do not share your information with overseas recipients unless required by law or with your explicit consent.

7. Cookies and Analytics

Our website may use standard browser cookies and analytics tools to understand how visitors use our site. This data is collected in aggregate and does not personally identify you. You can disable cookies in your browser settings at any time, though this may affect some website functionality.

We do not currently use Google Analytics or any third-party advertising tracking on this website.

8. Your Rights (Access and Correction)

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal retention obligations)
• Withdraw consent to future communications at any time

To exercise any of these rights, contact us at james.langley@outlook.com.au. We will respond within a reasonable timeframe and at no charge.

9. Complaints

If you believe we have breached the Australian Privacy Principles or this policy, please contact us first so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions or requests:

• Business: Criterion Web Development
• ABN: 35 783 747 175
• Location: Mornington Peninsula, Victoria, Australia
• Email: james.langley@outlook.com.au
• Phone: 0481 569 453